Mind the customer and after sales service

One piece of thought for those who are thinking of establishing a start up – mind the customer and after sales service.

The key to thriving in the industry is continuously giving your customers a positive association.

Your product doesn’t really matter as much as how it makes your customers feel. Even if the quality of your product is bad, but you are warm, friendly and makes it up to them, they will most likely to come back and purchase again.

When customers have a bad experience and they feel that you ignored it after getting their money, you lose a customer and so much more with their word of mouth.

So mind your customer and the after sales.